Member care
Returns
Sacraments are consumable, so for health and safety an opened sacrament cannot be sent back.
Damaged or incorrect requests
If a sacrament arrives damaged or tampered with, or is not what you requested, write to sanctuary@mail.herochurch.org within 14 days of delivery. Include your request number and a photo, and we will make it right.
How to reach us
Email sanctuary@mail.herochurch.org with your request number and a description of the problem. We aim to answer within one business day.