Our Promise
Returns & Refunds
Because our products are consumable sacraments, we are unable to accept returns of opened items for health and safety reasons.
Damaged or incorrect orders
If your order arrives damaged, tampered with, or if you received the wrong item, please contact heromyco@proton.me within 14 days of delivery. Include your order number and a photo of the issue and we will make it right — replacement, credit, or refund at our discretion.
Unopened items
Unopened, sealed products may be considered for return on a case-by-case basis. Contact heromyco@proton.me before sending anything back; unsolicited returns cannot be processed.
How to reach us
Email heromyco@proton.me with your order number and a description of the problem. We aim to respond within one business day.